Refund and Cancellation Policy

1. Summary

• Memberships are billed quarterly, in advance, in USD, and renew automatically every three months after a Minimum Term of three Quarterly Periods (nine months) counted from the Delivery Date.
• Quarterly Fees are non-refundable once the Vehicle has been delivered, except where Carprix itself ends the membership for convenience.
• You may stop renewal at any time; the membership then ends at the end of the Minimum Term or of the Quarterly Period already paid, whichever is later.
• You may end the membership before the end of the Minimum Term only by paying the Remaining Commitment Balance (all unpaid Quarterly Fees for the Minimum Term) and returning the Vehicle in Return Condition.
• Before delivery, you receive a full refund if Carprix declines your application or cannot deliver within sixty (60) days; if the application fails for reasons attributable to you — including not attending the handover at the Handover Meeting Point — Carprix retains one-third of the Initial Payment and refunds the rest.
• Drivers under 25. Where any Authorized Driver is under twenty-five (25) years of age, an Additional Security Deposit equal to your insurance deductible (at most USD 5,000, unless Carprix accepts a higher minimum imposed by your insurer) is paid before delivery, held without interest, applied to anything you owe and refunded, less amounts due, within ten (10) business days after the Vehicle is returned (Section 9).
• All amounts are in USD. Travel to the Meeting Points, licences, permits, insurance, fines, tolls and taxes are your own responsibility and cost and are never refunded or credited.
• Billing questions and refund requests are handled by Carprix, not by your card issuer or bank.

2. How the membership is billed

2.1 At Checkout you pay one Quarterly Fee for your Tier (ALFA USD 12,000; BRAVO USD 18,000; DELTA USD 24,000), exclusive of taxes. This Initial Payment is held as a Reservation Deposit until the Vehicle is delivered and is then applied to the first Quarterly Period.

2.2 The second and third Quarterly Fees are charged automatically to your Payment Method on File three and six months after the Delivery Date. After the Minimum Term, one Quarterly Fee is charged at the start of each renewal Quarterly Period. Carprix e-mails a reminder at least seven (7) days before each renewal charge and a receipt after each charge.

2.3 Prices are stated, charged and refunded in USD only and exclude taxes; no amount is converted into or determined by reference to another currency. Exchange-rate differences, bank, card and foreign-transaction fees charged by your issuer or bank, and taxes charged by third parties are not refundable.

2.4 The first Quarterly Period begins on the Delivery Date. The interval between Checkout and delivery is not part of the Term and is not a free trial; if your card statement or the billing portal describes that interval with the payment processor's standard wording, this has no effect on the membership or on this Policy.

2.5 Additional Security Deposit (drivers under 25). Where any Authorized Driver is under twenty-five (25) years of age, Carprix invoices an Additional Security Deposit equal to the Applicable Deductible under your insurance (Sections 4.4 and 5.4 of the Agreement), with a secure payment link to your e-mail, after accepting the Agreement and before delivery is scheduled. It is stated in USD in your Vehicle Schedule, is separate from the Quarterly Fees, is not a prepayment of any fee, is held without interest and is applied and refunded as described in Section 9.

3. Before the Vehicle is delivered

3.1 Carprix declines the application or cannot deliver. Carprix may decline any application after payment, for any lawful reason, and may take up to sixty (60) days after accepting the Agreement to deliver the Vehicle. If Carprix declines your application, or does not deliver within that period for reasons not attributable to you or your Co-Responsible Party, the Initial Payment is refunded in full within ten (10) business days, together with any Additional Security Deposit already paid (Section 9.2). This refund is your sole remedy.

3.2 The application fails for reasons attributable to you. If you or your Co-Responsible Party do not complete the electronic signature, identity verification or document requests within ten (10) days after payment (or any extension granted by Carprix), if you withdraw after payment, or if delivery fails because you do not present proof of insurance, do not attend the scheduled handover at the Handover Meeting Point within the notified time window (or attend without the required identification, licence and proof of insurance) or refuse the Vehicle, Carprix may retain one-third of the Initial Payment as agreed compensation for reserving the Vehicle and processing the application, and refunds the balance within ten (10) business days. Carprix may instead, at its discretion, reschedule the handover once against payment of the Intervention Fee and of the costs incurred. Any Additional Security Deposit already paid is refunded in full, less any amount due, within the same period; the one-third retention applies to the Initial Payment only (Section 9.2).

4. After the Vehicle is delivered

4.1 No refunds of Quarterly Fees. Once the Vehicle has been delivered, Quarterly Fees paid are not refunded, in whole or in part, for any reason attributable to you, including non-use of the Vehicle, early return, relocation, change of circumstances, loss or non-recognition of a driving licence, failure to obtain or keep a permit, insurance or authorization required for the use of the Vehicle, seizure or immobilization of the Vehicle by an authority because of your non-compliance, or termination by Carprix for cause.

4.2 Termination by Carprix for convenience. If Carprix ends the membership for its own reasons (not because of a default), it gives at least fifteen (15) days' notice and refunds the part of the Quarterly Fee paid for the current Quarterly Period that corresponds to the days after the Return Date. No Remaining Commitment Balance is owed. Any Additional Security Deposit is refunded under Section 9.4.

4.3 Replacement vehicles. Carprix may replace the Vehicle with an equivalent vehicle of the same Tier during the Term. Replacement does not entitle you to a refund or credit.

5. Stopping renewal (non-renewal)

5.1 You or your Co-Responsible Party may give notice of non-renewal at any time, online at carprixapp.com/billing/manage.html or by e-mail to concierge@carprixapp.com from the e-mail address used to sign the Agreement.

5.2 Notice received at least seven (7) days before the end of a Quarterly Period takes effect at the end of that Quarterly Period — but never before the end of the Minimum Term. Notice received later takes effect at the end of the following Quarterly Period, and the Quarterly Fee for that period remains payable. You keep the Vehicle until the effective date and return it on or before that date.

5.3 Carprix confirms every notice by e-mail within two (2) business days. If you do not receive a confirmation, contact concierge@carprixapp.com; the notice is effective only once confirmed.

6. Ending the membership before the end of the Minimum Term

6.1 The Minimum Term is a firm commitment. You may end the membership early only by paying the Remaining Commitment Balance — every Quarterly Fee for the Minimum Term that has not yet been paid — together with any other amount due, and returning the Vehicle in Return Condition. Carprix sends an invoice with a secure payment link; the membership ends when the payment has cleared and the Vehicle has been returned. Any Additional Security Deposit is applied first to the Remaining Commitment Balance and to any other amount due, and its balance is refunded under Section 9.4.

6.2 The Remaining Commitment Balance is the agreed price of your option to end the Minimum Term early. It is not a penalty and is not refundable.

7. Cancellation by Carprix for cause

If the Agreement is terminated because of a default (for example, non-payment, lapse of insurance, prohibited use or an unauthorized chargeback), no refund is due, the Remaining Commitment Balance becomes payable, and the Vehicle must be returned immediately. Any Additional Security Deposit is applied to those amounts; any balance is refunded under Section 9.4 after the Vehicle has been returned or recovered.

8. Other charges; Meeting Points; legal compliance

8.1 Charges for damage beyond fair wear and tear, total loss, excess mileage, fines, tolls, late return, lost keys or documents and Carprix's Intervention Fee (USD 100 per hour plus costs) are described in the Agreement, are invoiced in USD with a payment link to your e-mail, and are payable on receipt. They are not refundable once the underlying matter has been resolved in accordance with the Agreement. Total loss and diminution in value are measured by the Kelley Blue Book (Florida) value in USD of the Vehicle or, if it is not listed, of the KBB Reference Model named in your Vehicle Schedule (Section 16.4 of the Agreement).

8.2 Meeting Points. The Vehicle is received at the Handover Meeting Point and returned at the Return Meeting Point disclosed in your Vehicle Schedule before signature; Carprix may change a Meeting Point within the Vehicle Jurisdiction on at least seven (7) days' notice. Each party travels at its own cost. Travel, accommodation and waiting costs are never reimbursed or credited, including where a Meeting Point is changed or the Vehicle is replaced. If you do not attend the return within the notified time window, late-return charges (Quarterly Fee ÷ 90 per day) accrue from the scheduled return date and Carprix may collect the Vehicle at your cost.

8.3 Legal compliance. Under Section 8.6 of the Agreement you and your Co-Responsible Party are strictly responsible, at your own cost, for driving licences, traffic and customs law, tolls, fines, insurance, permits for any authorized cross-border use and taxes on the use of the Vehicle. Amounts Carprix pays on your behalf in those matters are re-invoiced with the Intervention Fee and are not refundable. Carprix is a platform and is never the owner, operator, lessor, importer or driver of any vehicle.

9. Additional Security Deposit (drivers under 25)

9.1 When it applies; amount. Where any Authorized Driver is under twenty-five (25) years of age when Carprix accepts the Agreement (or, for a driver added later, on approval), the Agreement requires an Additional Security Deposit equal to the Applicable Deductible — the highest deductible or excess you would bear on a single insurance claim involving that driver, which may be at most USD 5,000 or, where your insurer offers no lower deductible, the insurer's minimum accepted by Carprix in writing (Section 5.4 of the Agreement). The amount is stated in your Vehicle Schedule and is paid in USD against Carprix's invoice and payment link before delivery (or before the driver is approved). It bears no interest and Carprix may hold it with its own funds. It is security only: it does not limit what you and your Co-Responsible Party owe under the Agreement.

9.2 If the membership ends before delivery. Whatever the reason, the Additional Security Deposit is refunded in full, less any amount due, within ten (10) business days — together with the Initial Payment where Carprix declines or cannot deliver (Section 3.1), or with the two-thirds balance where the application fails for reasons attributable to you (Section 3.2). Carprix never retains any part of the Additional Security Deposit as compensation for a failed application.

9.3 During the membership. Carprix may at any time apply all or part of the Additional Security Deposit to any amount due under the Agreement — your insurance deductible or any shortfall in insurance proceeds, damage, fines, tolls, Intervention Fees, the Remaining Commitment Balance and interest — and tells you each time it does so. You must then restore the deposit to its full amount within five (5) days after Carprix's notice; not doing so is a default under the Agreement.

9.4 After the Vehicle is returned. Within ten (10) business days after the Return Date — or, where Carprix has to recover the Vehicle, after it regains possession — Carprix refunds the balance of the Additional Security Deposit after deducting every amount due and the amounts it reasonably estimates for chargeable damage recorded in the Return Report, for insurance claims not yet settled and for fines, tolls and charges already notified to Carprix or the Vehicle Owner. Any part retained for such a matter and not used is refunded within ten (10) business days after the matter is closed. This applies to a normal return at the end of the membership, to early termination (Section 6), to termination by Carprix for convenience (Section 4.2) and to termination for cause (Section 7).

9.5 How the deposit is refunded. The refund is made in USD to the payment method used to pay the deposit or, where the payment processor no longer allows a refund to that method or the method has been closed, by bank transfer to an account in the name of the person who paid it, notified to Carprix in writing from that person's e-mail on file. Exchange-rate differences and bank or card fees are not refunded.

10. How refunds are paid

Refunds under this Policy are paid in USD to the Payment Method on File within ten (10) business days after the event giving rise to them (for the Additional Security Deposit, as described in Section 9). Card refunds may take a further five (5) to ten (10) business days to appear on your statement, depending on your issuer; bank refunds may take up to ten (10) business days. Carprix does not refund to a different payment method except where the original method has been closed or Section 9.5 applies.

11. Billing questions and payment disputes

11.1 If you believe a charge is wrong, contact billing@carprixapp.com within thirty (30) days after the charge date. Carprix responds within ten (10) business days and refunds any amount charged in error.

11.2 By accepting this Policy and signing the Agreement you agree to raise any billing question, refund request, cancellation or early termination with Carprix first, under this Policy and the Agreement, and not to initiate a chargeback or payment dispute with your card issuer, bank or payment service provider in respect of a charge made in accordance with the Agreement. Disputes that are not resolved with Carprix are decided by the courts identified in the Agreement (Miami-Dade County, Florida). This does not remove any right that cannot be excluded by agreement under applicable law or payment-network rules; however, a chargeback initiated in respect of a properly authorized charge is a default under the Agreement, the amount remains due, and Carprix will present the Agreement, your Checkout acceptance record, the Handover Report and related records as evidence.

12. Contact

Carprix, LLC · 251 Valencia Avenue, #143167 · Coral Gables, FL 33134 · United States · concierge@carprixapp.com (memberships and cancellations) · billing@carprixapp.com (payments).

This Policy may be updated on thirty (30) days' notice. The version accepted at Checkout and referenced in your Agreement applies to your membership unless you accept a later version.